Course Information

Course Instructor

Lucinda Wolford Lucinda Wolford Author

Welcome to the Course

Meet Your Mentor
Course Introduction
Course Flow
Program Content
Support for You

Module 1: Introduction and How to Use this Program

Overview & Objectives
Values Wheel
Stocking the Office
Cloud File Systems
Images & Proper Use of Them
Summary & Review

Module 2: Foundation for Success as Employer 

Overview & Objectives
Finding our Purpose
Brainstorming Your Business Foundation
Summary

Module 3: Preparing for Employees 

Overview & Objectives
Independent Contractor vs. Employee
Two Crucial Values that Lead to Success
Job Skills & Expectations
Workers Compensation & General Liability Insurance
EIN, Employer Taxes, & Other Details
Payroll Tricks & Hacks
Fidelity/Surety Bonds
Summary

Module 4: Employee Hiring & Onboarding

Overview & Objectives
The Best Person to Hire
Bit About Backgrounds
Exactly When Should You Hire
Summary

Module 5: Employee Training

Overview & Objectives
Step-by-Step Instructions on How to Clean (Yes, Really)
Training Method for the New Hire
Training Schedule for the New Hire
Keeping Up Quality Control
Quality Control Steps
Summary

Module 6: Ongoing Logistics

Overview & Objectives
Running the Company
Structuring Your Day
As Your Grow
Billing & Payments
Keys & Getting In
Scheduling: Solo vs. Teams
Minimizing Excessive Travel Times
Scheduling Clients
Special Note
Logistics of Solo Cleaners
Scheduling Multiple Employees
Professional Field-On 
Summary

Module 7: The Right Mindsets to Ensure Success 

Overview & Objectives
A Word of Caution
Mindset #1: Always Take The “Professional” Approach
Mindset #2: Run Your Business as a Company Even If You Stay Small
A Different  Way
Mindset #3: Never, Never Ever Compete on Price
Mindset #4: Your Time Is Valuable
Mindset #5: YOU Are Valuable
Summary

Module 8: Marketing & Getting Clients

Overview & Objectives
Initial Marketing Ideas
Intermediate Marketing Ideas
Advanced Marketing Ideas
Focus On One-Time Cleaning
Post-Construction Cleanings
Summary

Module 9: Employee Issues & Solutions

Overview & Objectives
Issues That Will Come Up
Equipment
Personal Schedules & Conflicts
Sick Days
Poor Employee Attitude or Performance
Employee Manual
Summary

Module 10: Conclusion & Final Thoughts

Congratulations!
How Big Do You Want To Get?
Was This Course a Little Over Your Head?
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